How to contact staff

How To Contact Moderators.
This wiki will be teaching you an easy and efficieny way to contact moderators without going through the hastle of trying to talk to them in global chat where there is a lot of messages flying past, with many questions. This will help both of us, and it will help you get your question answered efficienctly.

Modreq
The first way to contact staff is to use a plugin we have called modreq. Modreq is a ticket system that allows players to submit tickets to staff members.

To submit a ticket type:

/modreq 

Where I display "" This is where you type in your question/why you need assistance.

We (The Staff Team) will then check your ticket, And try to assist you in game, if it's something that a moderator can't handle, the ticket will then be forwarded to a higher staff member.

Once the ticket has been resolved we will then close the ticket. We will only close the ticket if you are happy with the situation being resolved. If a previous ticket has been closed and you are still having problems, we will then re-open the previous ticket and assist you even more.

Although modreq is a neat plugin, it only works when a staff member is on. If no staff members are on then you wont get a response until one comes on. Always use modreq as the first option to contact staff.

Forums
If you want someone banned or have to make a ban appeal then you can go to the Utopian forums.

In-game reports forum (Go here if someone is breaking the rules and no staff are on, Remember to take screenshots!)

Ban Appeals Forum  (Go here if you were banned and want to appeal it.)

Always read the stickies, they contain useful information!

Private Messages
PM's should be last resort. Only PM staff if it is very important! You can PM staff ingame or on the forums.

Ingame

To PM a staff member ingame type:

/msg


 * Replace with the staff member you are trying to contact.


 * Replace with what you want to tell the staff member

Forums

Go to the staff members profile and send them a message, it is quite easy.